Grievance Redressal
Addressing concerns and disputes.
Grievance Redressal
Exclusive mechanism for clientsThe Grievance Redressal mechanism is available only to clients of the Investment Adviser. Clients are individuals or entities who have entered into a valid Investment Advisory Agreement with the Investment Adviser.
Initial Complaint
In case of any complaint against the Investment Adviser (SEBI Reg No: INA000018957), please write to:
info@prosperentia.comResolution Timeline
The Investment Adviser will endeavor to resolve the complaint within a strict timeframe from the date of receipt:
21 DaysEscalation Process
SEBI SCORES Platform
If your complaint is not resolved to your satisfaction within 21 days, you may lodge a complaint on the SEBI SCORES platform.
Visit SCORES PortalSEBI ODR Portal
If you are still not satisfied with the resolution provided, you may escalate the dispute through the SEBI Online Dispute Resolution (ODR) portal.
Ref: SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023
Visit ODR PortalGrievance Redressal Escalation Matrix
Only for Clients| Details of Designation | Contact Person Name | Address | Contact Number | E-mail id | Working Hours |
|---|---|---|---|---|---|
| Customer Care / Head of Customer Care |
Sanika Asalekar | 502, Medha Apartments, Tulsibaugwale Colony, Sahakar Nagar 2, Pune 411 009 | +91 85302 96092 | clientconnect@prosperentia.com | Mon to Friday 9:30 AM to 5:30 PM |
| CEO | Not Applicable | ||||
| Compliance Officer | Viraj Padhye | 502, Medha Apartments, Tulsibaugwale Colony, Sahakar Nagar 2, Pune 411 009 | +91 99234 30110 | viraj.padhye@prosperentia.com | Mon to Friday 9:30 AM to 5:30 PM |
| Principal Officer | Trupti Rane | 1401, Marathon Millenium, LBS Road, Mulund West, Mumbai - 400080 | +91 96197 78842 | trupti.rane@prosperentia.com | Mon to Friday 9:30 AM to 5:30 PM |
Beware of Imposters
*We do not call or solicit any business from investors. We are not present on any platform, nor do we offer any trading applications. Prosperentia Wealth, Prosperentia and her employees are not responsible for any damages arising from use of or reliance on any information from unofficial communication channels. Any first contact other than from the email address mentioned in the contact page is to be treated as fake and maybe a case of impersonation.
Disclaimer
Registration granted by the Securities and Exchange Board of India (SEBI) and certification from NISM does not guarantee the performance of the intermediary or provide any assurance of returns to investors.